At Bait Hanayen, we confidently take on feedback from our customers and use it to implement a positive change. Our aim is to get your order to you as soon as possible.
How long will you take to process & dispatch my order?
- We normally process and dispatch orders within 48 hours, ensuring order confirmation is complete and payment is received.
- Orders placed on Fridays, Saturdays, and holidays will be processed the following business day.
- We aim to process and ship your order as quickly as possible, however, processing times may increase occasionally when there is especially heavy demand and around holiday dates, e.g. Ramadan, Eid, Hajj, promotional offers and New year’s.
- Please note we can only dispatch your order Saturday to Thursday before 6 pm and Thursday before 4.00 pm.
- We will do delivery services for the same day. For orders placed before 8 am that morning.
- We will also keep you updated by email for order confirmation, when it will be dispatched and tracking details.
Kuwait Shipping & Delivery
We offer free delivery for all working days from Saturday to Thursday until 4:00 PM.
We aim to process orders on the day of receipt provided we receive it before 2 pm on business days (Saturday - Thursday, excluding public holidays)
We do not deliver on the Same Day, Friday or any public holidays.
- Next Day delivery is not available over the weekend only working days Saturday to Thursday.
- Important note that Next day delivery will be free within Kuwait, for deliveries outside Kuwait will have the below shipment charges.
- GCC shipment charges: 8 KD. Europe & Africa shipment charges: 12 KD. United states shipment charges: 14 KD
- If you order on Thursday for next day Friday delivery is only available if the order is placed before 8:00 am
- Next day delivery does not apply to International Orders
- Next day delivery does not apply to holidays, weekends or bank holidays.
- All orders over the value of KD 10.00 will be sent recorded delivery there is a standard cost for shipping according to the weight of the parcel.
- When the goods are dispatched, please allow 1 working days for them to reach you in the Kuwait and for international orders, please allow between 5-10 days for them to reach you from the time your order status is updated to shipped.
- If you do not receive your goods within 3 working days and within 10 working days for international orders from the time your order status is updated to shipped, please email us firstname.lastname@example.org or call us +965 69900959 / +965 22968666 quote your order number. (Please do provide all your contact details so we can respond effectively).
- Please ensure your shipping address you specified is correct and ensure someone is available to receive and sign for your order, as you cannot change the shipping address once it is shipped for that specific order. If your shipping address was incorrect and decide to change to a different address while the order is shipped already, you will need to pay for your order again, including p&p. There will be no refunds for incorrect shipping addresses.
- If no one is in to receive the order, usually you will receive a card/note saying the order is at your local post office, which you need to take that note and your identification to collect your order. Another scenario (also due to incorrect addresses) is the package will be sent back to us, then you have to wait for the order to return back to us and you will have to pay for the shipping costs again. Last scenario, is the order is totally lost due to incorrect address or no one was able to receive the order, which there will be no refunds.
- So please ensure that all the details that you give us are correct, so that we can carry out our obligation to you effectively. An email will be sent automatically regarding your order so do double check all the details are correct or contact us asap so it can be amended.
- If you have any special requirements, please let us know and we will, try to accommodate them.